FAQ's
Postage
How long will my order take to arrive?
The orders are posted the next working day by second class postage or standard parcels for larger items. We use second class as it is, in our experience, usually just as quick as first class and allows us to charge you less. Allow 3-4 days in most cases. If your order has not arrived within one week, please contact us. Allow 5 days for larger items (standard parcels).
Can I request an alternative postal method?
Yes. Use the form at the bottom on the contact page to send us details of your order and the requested postage method. We will then send you a paypal invoice.
Do we ship abroad?
Yes. Use the form at the bottom on the contact page to send us details of your order and we will reply with the cost of postage and options.
Can I collect and pay in person?
Yes, if it is convenient for you to do so. Most evenings are acceptable. We are located in the Branksome area of Poole in Dorset. No postage will be payable in these cases. Cash is preferred. We do not accept cheques. Please use the contact form to arrange. If paying by cash, there is no need to use the shopping cart, just include your contact details (tel no is quicker) in the details box.
Can I arrange a discount in Postage for larger orders?
Yes. Please use the contact form and give details of what you'd like to order. We will reply with postal costs.
Payment
Do you accept PayPal?
Yes, we use a Paypal shopping cart which accepts Paypal and traditional payment methods.
Do I have to have a PayPal account to Pay?
No. A debit or credit card is sufficient. Once your order is completed the shopping cart has an alternative payment method on the bottom left. Click the continue link to pay by normal card methods.
Contact
Please use the contact form. If you require a phone number, it will be supplied on the page after form completion.
Security
If you pay by Paypal, you are covered by PayPals security promises. Please see Paypal's website for terms and conditions. Please see my eBay profile to check out my excellent feedback.
See also 'About us'